- Standard Delivery 3-5 working days €3,95
- Tracked Express delivery 2-3 working days €9,95
- Free store collection in 2-3 days*
- * For Cork, Killarney and Letterkenny stores collection available in 3 days
Returns
You can return any clothing or home furnishing for a refund, provided you have the parcel summary document or other proof of purchase. Items must be returned in a re-saleable condition within 35 days of receipt. After 35 days you may still be entitled to a refund in accordance with your legal rights.
Returning items to stores
Items can be returned to any ROI Marks & Spencer store. Please bring along the parcel summary document. Refunds for any items received as a gift will be given in the form of a credit receipt (to be used within 12 months). If you do not have the parcel summary you will receive the last known price of the item in the form of a credit receipt.
Returns should be processed by your local Post Office. Please obtain a receipt of proof of postage as, we may ask for proof of postage if the item does not reach us. Refunds for any items received as a gift will be credited to the ordering customer’s account via the same method of payment.
Read our full
Refund Policy for more information.
FURNITURE (T84, T39, T65 items) DELIVERY AND RETURNS:
FREE Home delivery for most furniture orders. We’ll contact you to arrange a delivery date. Delivery times will vary. Many of our furniture and selected sofa ranges can be delivered within 14 days. Made to Order Furniture will usually be dispatched within 6–12 weeks. If you order more than one furniture item, the delivery date we offer will be based on the longest lead time to minimise disruption to yourself and to help the environment through our Plan A commitment.
Returns and refunds: If you’d like to speak to us about your new furniture please call our furniture customer services team on on 1800 656 641 (Monday to Friday 8am to 8pm, Saturday 8.30am to 5.30pm). Please note, there is a €75 collection fee.
