HELP
Delivery
What happens after my furniture is delivered?
Your furniture is manufactured to the highest standards and, if you look after it according to the care instructions, it should give you years of pleasure.
Once you've taken delivery of your furniture, we will only give refunds in accordance with your legal rights - for example, if the goods are not fit for purpose or as described. Please arrange for collection by us promptly at your cost (€75).
In the unlikely event that you have any issues with your furniture after delivery, we have a dedicated customer service team who can be contacted via 1800 656 641.
What if I don’t like the furniture item I purchased online or in store when it arrives?
If you bought ready-made furniture online, you have the right to cancel your order within 14 days from the day after you receive your order. All items returned must be in as new condition and there is a collection charge (€75). Please note that made to order furniture, for example where a sofa is upholstered in the fabric of your choice, is excluded from your cancellation rights. Call our furniture customer services team on 1800 656 641 (Monday to Friday 8am to 9pm, Saturday 8am to 5pm, Sunday 9am to 5pm) for more details.
How long does delivery take?
Delivery times will vary. Many of our furniture and selected sofa ranges can be delivered within 14 days. Made to Order Furniture will usually be dispatched within 6–12 weeks. If you order more than one furniture item, the delivery date we offer will be based on the longest lead time to minimise disruption to yourself and to help the environment through our Plan A commitment.
Why does it take so long for some furniture items to be delivered?
Some of our furniture is made to order - so we'll only make it once you've placed your order. We'll let you an estimated delivery date when you place your order and our furniture customer services team will be in touch to arrange a delivery date.
When do you deliver furniture?
Our furniture delivery team works Monday to Friday, 7am to 8pm. Once you've placed your order, our team will call you about 2 days before the arranged delivery date to confirm a four-hour time slot.
What are the delivery services M&S offers for furniture?
Delivery arrangements for furniture and mattresses (T39 and T65). All orders are delivered by our home delivery service. When you order we will give you an estimated date for delivery, which our carrier will confirm by phone or text. If you are unable to accept the delivery offered or you wish us to hold your order, we can provide a storage service at a cost of €35 per week. Failure to be present for your furniture delivery will result in a delivery re-arrangement fee of €75. Each vehicle has a delivery crew that carries identification cards. Approximately two days before the agreed date of delivery, our team will contact you with a time window. If you elect a third party to accept the delivery on your behalf, you agree to us discussing all relevant data held on our system in relation to your order with them. Please inspect your items carefully and then sign for the furniture. If you are not satisfied for any reason, please inform the delivery team before signing. Please note the differences in the delivery service (see above) and ensure you are clear about the type of delivery you will be receiving. Furniture orders may be placed by phone 1800 656641.
Can I change my delivery date?
If you wish to amend your delivery date, please contact our service team on (0044)01953886000.
Can I change my furniture order?
If you placed your order online, you can change your order before it is processed in our warehouse – typically 48 hours before despatch. Log on to our website and click on “my account” or call 1800 656 641. If you want to add items, you will have to place a new order.
To amend a furniture order contact our Furniture Customer Services team on 1800 656 641. If you amend an order, the delivery time and quoted price may change.
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