You have 35 days to return an item for exchange or a full refund. You need to provide a valid receipt or parcel summary document.You can return an ordered item from marksandspencer.ie either by post or to a Republic of Ireland Marks & Spencer store, apart from Simply Food stores.Free returns to ROI Marks & Spencer stores (apart from Simply Food stores): Simply take your unwanted items ordered from marksandspencer.ie, together with your Receipt and/or Parcel Summary, to any ROI Marks & Spencer store (apart from Simply Food stores) for a full refund. Refunds for any items received as a gift will be given in the form of a credit voucher receipt. If you don't have a Parcel Summary, we'll give you the last known price of the item in a credit voucher receipt.Returns by post to a local returns hub: Please post any unwanted purchases (including the return slips from the parcel summary documents), at your own cost and as soon as reasonably possible within 35 days of purchase, to our local returns hub at the relevant address below:Marks and Spencer ReturnsAramexBellinstownBallyboughalCo DublinThe following products are excluded from international postal returns: Beauty, Pillows, Duvets, Christmas trees, Mirrors, Furniture, Electrical, Lighting, Food, Wine, Flowers, Gift Cards, Hampers, Made to Measure shirts and Personalised Cards.When we’ve received your parcel, we’ll return it to the delivery warehouse in the UK. You will then receive an email to inform you your refund is being processed.If you would like to cancel your order under the CRD , please do so by returning your order along with the completed parcel summary form or by completing a Cancellation Form.

If you cancel your item under the EU Directive 97/7/EC,( i.e. anytime within seven working days after the day on which you received the products or within seven working days from the date on which the provision of services begins), you will receive a refund within 30 days of you notifying us that you want to cancel your order. If you cancel and return your item under the Marks and Spencer Goodwill Refund Policy, refunds will be made within 30 days from the date on which Marks and Spencer Ireland Limited receive your products.

Please contact our Customer Services team so we can advise you on the next step to take. Please click here to find our contact details.

Take the item to any ROI Marks & Spencer store (excluding Simply Food stores). Please take this parcel summary with you. Refunds for any items received as a gift will be given in the form of a credit receipt (to be used within 12 months). If you do not have the parcel summary you will receive the last known price of the item in the form of a credit receipt.

Please contact our Customer Services team so we can advise you on the next step to take. Please click here to find our contact details.

Please click on the store finder option in the global navigation (please note all Simply Food stores are excluded).