Our goodwill returns policy, which is in addition to your statutory rights, entitles you to a refund or exchange for an item bought online or in store with a valid receipt or parcel summary document within 35 days of purchase or receipt, excluding sale items. Some items are excluded from the goodwill returns policy; this does not affect your statutory rights.For a refund or exchange under our goodwill policy, items must be unused, returned in the original packaging and in a re-saleable condition.Sale itemsFor sale items purchased via our Website, we will be happy to either refund or exchange an item if you change your mind within 14 days of receipt. Our refund or exchange policy for sale items purchased in store may differ and this will be made clear to you at the time of purchase.ExclusionsThe following items are excluded from our goodwill returns policy:Gift cards, beauty*, food, food gifts, Food to Order, Lunch to You, earrings, wine, hampers, duvets*, pillows*, mattress protectors*, bra accessories*, made to measure orders, flowers, plants, fruit baskets, lingerie (not including bras), swimwear*, toiletries*, furniture, gifts and personalised items and any products with a seal where the seal is broken. These products can only be returned in accordance with your statutory rights (for example, if they are not fit for purpose or not as described).Some of these items may have their own terms and conditions which will be provided to you at the time of purchase.*Please note that these products and electronic items can only be returned under our goodwill policy if they are unopened and have the security or hygiene seal intact.Fine jewellery, wedding and bridesmaid dresses, maternity clothing and adult fancy dress costumes can only be returned by post. Please return these with their hangers, protective coverings, carriers and wherever possible, in the original outer packaging.Statutory cancellation rights (Online orders only)For orders placed by www.marksandspencer.ie, M&S also offers the refund and return policy specified by law under the Consumer Rights Directive 2011/83 (“CRD”) which you have a right to cancel and return products anytime within 14 calendar days after the day on which you received the products. For full details of our website terms & conditions, click here. For more information on how to return an item to us, click here.

By telephone: For more infomation on how to return items please click hereThe registered address of Marks and Spencer Ireland is:24-29 Mary StreetDublin1IrelandThe registered address of Marks and Spencer plc is:Marks & SpencerWaterside House35 North Wharf RoadLondon W2 1NWUnited Kingdom*Toll free number when dialled from a land line**Calls are charged at local rate from a land line.

Please click here for our full website terms & conditions including our refund and returns policy.

If you cancel your item under the Consumer Rights Directive 2011/83 (i.e. anytime within fourteen working days after the day on which you received the products), you will receive a refund within 30 days of you notifying us that you want to cancel your order.If you cancel and return your item under our goodwill refund policy, refunds will be made within 30 days from the date on which Marks and Spencer (Ireland) Limited receive your products.

You can return an item ordered from marksandspencer.ie either by post or to a Republic of Ireland Marks & Spencer store (except for Simply Food stores). Please see our Terms and Conditions for further details.Free returns to ROI Marks & Spencer stores (apart from Simply Food stores): Simply take your unwanted items ordered from marksandspencer.ie, together with your receipt and/or parcel summary, to any ROI Marks & Spencer store (except for Simply Food stores) for a full refund. Refunds for any items received as a gift will be given in the form of a credit voucher receipt. If you don't have a parcel summary or receipt, we'll give you the last known price of the item in a credit voucher receipt.Returns by post to a local returns hub: Please post any unwanted items (including the return slips from the parcel summary document) at your own cost to our local returns hub at the address below:Marks and Spencer ReturnsAramexBellinstownBallyboughalCo DublinThe following products are excluded from postal returns: Beauty, Pillows, Duvets, Christmas trees, Mirrors, Furniture, Electrical, Lighting, Food, Wine, Flowers, Gift Cards, Hampers, Made to Measure shirts and Personalised Cards.The following items are excluded from store returns: fine jewellery, wedding and bridesmaid dresses, maternity clothing, adult fancy dress costumes and any other products as notified at the time. Please return these items with their hangers, protective coverings, carriers and wherever possible, in the original outer packaging.Products purchased in store cannot be returned by post.When we’ve received your parcel, we’ll return it to the delivery warehouse in the UK. You will then receive an email to inform you that your refund is being processed.If you would like to cancel your order under the Consumer Rights Directive 2011/83, please do so by returning your order along with the completed parcel summary form or by completing the Cancellation Form.